Terms &
Conditions

You must be 18 years of age or older to place an order. Sugar (Sugar Helsinki Oy ID 2426482-8) sells products to Finland and inside the EU.

  • Orders inside Finland: shown product prices and delivery charges include the Finnish VAT (24 %).
  • Orders inside the EU: shown product prices and delivery charges include local VAT.

When you place an order, we will process it in 1–4 days. Our products will be delivered by the Finnish postal service (Itella). You will receive an email after your order has been sent or when it is ready to be collected from Sugar’s showroom.

Estimated delivery times

  • Finland: 2–7 days
  • EU countries: 4–14 days

Delivery charges will be added to the shown product price.

Delivery charges, Finland

  • Collect – 0 €. You may collect your order from our showroom Sugar Helsinki (Uudenmaankatu 7B1, Helsinki), open Monday-Thursday at 10 a.m.-5 p.m.
  • Delivery by mail – 3,80 € / order
  • Delivery to the nearest post office or Posti’s parcel locker – 5 € / order
  • Home delivery – 12.50 € / order

Delivery charges, outside Finland

  • EU countries – 7-12 € / order

Law and jurisdiction

Finnish law will be applied to all disputes arising under this User Agreement. All disputes arising under this agreement, which cannot be solved by mutual agreement, shall be solved in the district court of Helsinki, Finland.

Privacy Policy

Sugar Helsinki Oy is committed to respecting your privacy. Sugar Helsinki Oy does not transfer any information given by the customer for third parties for any other purpose than processing the order.

Verifone

The payment service is provided by Verifone Finland Oy (0943819-9). Verifone Finland Oy is a payment solutions provider authorised by the Finnish Financial Supervisory Authority. All payments will be executed under the secure payment environment provided by Verifone Oy. The recipient on bank statements or on charge card invoices for giro transfers or charge card payments will be Verifone Finland Oy, who will forward the payment to the seller. For other payment methods, Verifone Finland Oy will act as the middleman between the information of payment events. In these cases, the recipient of the payment will be Sugar Helsinki Oy.

Verifone Finland Oy
Vantaankoskentie 14
01670 Vantaa

Customer service: 020-7535192
Email: kuluttaja@verifone.fi
www.verifone.fi

Payment methods

Finnish online bank services

  • Osuuspankki
  • Nordea
  • Danske bank
  • Säästöpankki
  • Aktia
  • Oma Säästöpankki
  • POP Pankki
  • Handelsbanken
  • S-Pankki
  • Ålandsbanken

Charge cards

  • Visa credit
  • Visa debit
  • MasterCard credit
  • MasterCard debit
  • Visa Electron
  • Maestro
  • Eurocard

Return policy

Returns and exchanges

Our aim is to deliver you products that you will love for a long time. However, in case you are not fully satisfied with your purchase, you can return unwanted items for exchange or full refund, provided they are returned within 14 days of purchase.

Please note that items must be returned in their original packaging and in re-saleable condition. Items must be unused. If you do not return unwanted items within 14 days of purchase, we reserve the right to refuse your return.

Please make sure that your purchase is returned with sufficient postage. We will not accept returns with unpaid postage.

Please notify us always before your return or exchange to get further guidance: info@sugarhelsinki.com